Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between you ("User," "you") and Royal Casino ("we," "the Platform"), the operator of the Royal Casino mobile application available for Android devices. By installing the Royal Casino APK, creating an account, or using any services offered through the app, you confirm that you have read, understood, and agree to comply with every provision below.

Section 1 — Acceptance of Terms

Your access to Royal Casino is conditional upon acceptance of these Terms. If you do not agree with any part of this document, you must uninstall the application and discontinue use immediately. We reserve the right to modify these Terms at any time. Material changes will be communicated via in-app notification and email at least 14 days before taking effect. Continuing to use the Platform after the effective date signifies your acceptance of the revised Terms.

Section 2 — Eligibility & Account Registration

2.1 Age Requirement

You must be at least 18 years of age to register, deposit, wager, or participate in any activity on Royal Casino. Age verification is conducted via CNIC (Computerized National Identity Card) during the KYC process. Accounts found to belong to individuals under 18 will be immediately terminated, with net deposits refunded to the original payment source.

2.2 Geographic Restrictions

Royal Casino services are intended primarily for users located in Pakistan. Users from jurisdictions where online gambling is explicitly prohibited by local statute access the Platform at their own legal risk. We reserve the right to block registrations or restrict access from specific regions without prior notice.

2.3 Account Registration

To open an account you must provide:

• A valid mobile phone number registered in your name
• A unique username and password (minimum 8 characters, including at least one uppercase letter and one number)
• Your full legal name matching your CNIC
• Date of birth
• A valid email address

Each individual may hold only one active account. Creating duplicate or multiple accounts is a violation of these Terms and grounds for immediate suspension (see Section 7).

Section 3 — Deposits, Withdrawals & Payments

3.1 Deposits

Royal Casino accepts deposits through the following channels:

• JazzCash — instant processing, no fees
• EasyPaisa — instant processing, no fees
• Bank Transfer (HBL, MCB, UBL, Allied Bank, Bank Alfalah) — processed within 1 business hour during banking hours
• USDT (TRC-20) — confirmed after 20 network confirmations, typically under 5 minutes

The minimum deposit is PKR 500. There is no maximum deposit limit for verified accounts. Unverified accounts are capped at PKR 50,000 in cumulative deposits until KYC is completed.

3.2 Withdrawals

Withdrawal requests are processed during operating hours (9:00 AM – 11:00 PM PKT, seven days a week).

• Minimum withdrawal: PKR 1,000
• Maximum single withdrawal: PKR 500,000
• JazzCash / EasyPaisa: 2–4 hours for verified accounts
• Bank Transfer: up to 24 hours
• USDT: processed within 2 hours

Withdrawals can only be sent to payment methods registered under the same name as your Royal Casino account. We reserve the right to request additional verification before processing withdrawals above PKR 200,000.

3.3 Account Verification (KYC)

To lift deposit caps, enable withdrawals, and access the full range of bonuses, you must complete identity verification by submitting:

1. CNIC (front and back) — or a valid Pakistani passport for overseas users
2. Utility bill or bank statement issued within the last 90 days as proof of address
3. Selfie holding your CNIC — your face and the document must be clearly visible in a single photograph

Verification is typically completed within 24 hours. During high-volume periods, the process may take up to 72 hours.

Section 4 — Bonuses & Promotional Offers

4.1 General Bonus Terms

Promotional offers — including welcome bonuses, reload bonuses, free spins, and cashback — are subject to specific conditions stated on the promotion page at the time of claiming. Key principles apply to all bonuses:

• Only one bonus may be active at a time unless stated otherwise
• Bonuses cannot be transferred between accounts
• Bonus funds and associated winnings may be forfeited if Terms are violated
• We reserve the right to exclude specific users or groups from promotions at our sole discretion

4.2 Wagering Requirements

Most bonuses carry a 28x rollover requirement. This means the bonus amount must be wagered 28 times before any resulting winnings become withdrawable. For example, a PKR 5,000 bonus requires PKR 140,000 in total wagers before withdrawal eligibility.

Not all games contribute equally toward wagering:

• Slots — 100% contribution
• Fishing and Crash games — 80% contribution
• Live Casino (baccarat, roulette, blackjack) — 15% contribution
• Sports betting — 10% contribution
• Table games (teen patti, andar bahar) — 10% contribution

Wagering requirements must be met within 30 days of claiming the bonus. Uncompleted bonuses expire automatically after this period.

Section 5 — Acceptable Use Policy

You agree not to use Royal Casino for any purpose other than personal entertainment. The following activities are strictly prohibited:

• Operating multiple accounts (multi-accounting)
• Colluding with other players to manipulate game outcomes
• Using bots, scripts, automated software, or artificial intelligence tools to play games or place bets
• Exploiting software bugs or glitches for financial gain (you must report any bugs to [email protected])
• Laundering money or using the Platform to process funds from illegal sources
• Providing false information during registration or verification
• Attempting to reverse-engineer, decompile, or otherwise extract source code from the application
• Engaging in abusive, threatening, or harassing behaviour toward staff or other users
• Sharing your account credentials with any third party

Section 6 — Game Rules & Fair Play

6.1 Game Results

All casino game outcomes are determined by certified Random Number Generators (RNGs) supplied by licensed game providers. RNG systems are audited quarterly by iTech Labs, an independent testing laboratory. Neither Royal Casino staff nor any third party can influence or predict individual game results.

6.2 Technical Interruptions

If a game round is interrupted due to a server outage, connectivity loss, or device crash:

• Incomplete casino rounds: The game state is saved. When you reconnect, the round resumes from where it stopped. If the server cannot recover the state, your stake for that round is refunded.
• Live dealer disruptions: If a live dealer stream is interrupted, the round is voided and all bets are returned within 15 minutes.
• Sports bets during downtime: Bets placed before the interruption stand. Bets that failed to register are not charged.

6.3 Betting & Winning Limits

Minimum and maximum bet amounts vary by game and are displayed on the game interface before each round. General platform limits:

• Minimum bet: PKR 10
• Maximum single win (slots): PKR 5,000,000
• Maximum single win (table games): PKR 3,000,000
• Maximum daily withdrawal: PKR 2,000,000

Progressive jackpot wins are exempt from the single-win cap and are paid according to the specific jackpot's terms.

Section 7 — Account Suspension & Closure

Royal Casino may suspend or permanently close your account under the following circumstances:

• Violation of any provision in these Terms
• Failure to complete KYC verification within 30 days of the first withdrawal request
• Suspected or confirmed fraudulent, abusive, or illegal activity
• Multiple failed identity verification attempts
• Use of VPN or proxy services to circumvent geographic restrictions
• Charge-backs or payment disputes initiated without first contacting our support team
• Account inactivity exceeding 12 consecutive months (dormant accounts)

Upon suspension, pending withdrawals may be frozen. If the investigation clears your account, funds will be released within 5 business days. If violations are confirmed, remaining balances may be forfeited in accordance with applicable law.

You may voluntarily close your account at any time by contacting [email protected]. Any remaining withdrawable balance will be paid out through your verified payment method within 7 business days of the closure request.

Section 8 — Intellectual Property

All content within the Royal Casino application — including but not limited to logos, graphics, UI design, text, audio, and software code — is the property of Royal Casino or its licensors and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the app for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Royal Casino content without prior written permission.

Section 9 — Limitation of Liability

To the maximum extent permitted by law:

• Royal Casino provides the Platform on an "as is" and "as available" basis without warranties of any kind, express or implied.
• We do not guarantee uninterrupted, error-free, or secure operation of the application at all times.
• Royal Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of the Platform.
• Our aggregate liability for any claim arising from or related to these Terms shall not exceed the total amount deposited by you in the 6-month period immediately preceding the claim.
• We bear no responsibility for losses caused by factors beyond our reasonable control, including but not limited to internet outages, natural disasters, government actions, or third-party service failures.

Section 10 — Dispute Resolution & Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan, with reference to the Prevention of Electronic Crimes Act 2016 (PECA) where applicable.

In the event of a dispute:

1. Internal Resolution: Contact our support team at [email protected] with a detailed description of the issue. We will investigate and respond within 10 business days.
2. Mediation: If the matter remains unresolved, either party may request mediation through a mutually agreed independent mediator. Mediation costs are split equally.
3. Arbitration: If mediation fails, the dispute shall be referred to binding arbitration conducted in Islamabad under the Arbitration Act 1940. The arbitrator's decision is final and enforceable in Pakistani courts.

Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

Section 11 — Contact Details

For questions, complaints, or requests related to these Terms:

• General Support: [email protected]
• Legal Department: [email protected]
• Website: https://royalcasinopk.net
• Response Time: Initial acknowledgment within 48 hours; substantive resolution within 10 business days for standard inquiries.