Privacy Policy

Last Updated: February 15, 2026

This Privacy Policy explains how Royal Casino ("we," "our," or "the Platform") collects, processes, stores, and protects the personal information of users who access our mobile application. By downloading or using the Royal Casino APK, you acknowledge and agree to the practices described below.

Article I — Data Security Measures

Protecting your information is a foundational priority, so we address it first. The following safeguards are in place across our entire infrastructure:

SSL/TLS 256-bit encryption on all data transmitted between your device and our servers
AES-256 encrypted storage for financial records, identity documents, and authentication credentials
Enterprise-grade firewalls with intrusion detection and prevention systems (IDS/IPS)
Two-factor authentication (2FA) available via SMS one-time codes or Google Authenticator
Quarterly security audits conducted by independent cybersecurity firms
Role-based access control limiting employee access to personal data strictly on a need-to-know basis
Real-time transaction monitoring to detect anomalous or potentially fraudulent activity

In the event of a data breach that poses material risk to your rights, we will notify affected users within 72 hours via email and in-app notification.

Article II — Information We Collect

(a) Information You Provide Directly

When you register an account, make deposits, or contact support, you may provide:

Full legal name as it appears on your CNIC (Computerized National Identity Card)
Date of birth
Email address and mobile phone number
CNIC number or passport number for identity verification
Bank account details, JazzCash wallet number, or EasyPaisa account information
Selfie photograph for KYC (Know Your Customer) verification
Residential address (required for withdrawals above PKR 200,000)

(b) Information Collected Automatically

When you use the Royal Casino application, our systems automatically record:

IP address and approximate geographic location
Device model, manufacturer, and unique device identifier
Operating system version and browser user-agent string
Gameplay history including bets placed, game outcomes, and session durations
Deposit and withdrawal records with timestamps
App crash logs and performance telemetry
Referral source (how you discovered and installed the app)
Cookie and local storage data (see Article IV)

Article III — How We Process Your Data

We use the information described in Article II for the following specific purposes:

Account creation and management — verifying identity, maintaining login credentials, and managing account preferences
Identity verification (KYC/AML) — confirming your age (18+), identity, and source of funds as required by applicable regulations
Transaction processing — executing deposits and withdrawals through JazzCash, EasyPaisa, bank transfers, and cryptocurrency channels
Game fairness monitoring — auditing game outcomes against certified RNG results to ensure integrity
Bonus eligibility determination — calculating wagering requirements, tracking promotional offers, and preventing bonus abuse
Customer support — responding to queries, resolving disputes, and processing account recovery requests
Marketing communications — sending promotional offers, bonus alerts, and app updates (with your consent; you can opt out at any time)
Legal and regulatory compliance — fulfilling record-keeping obligations and responding to lawful requests from authorities
Fraud prevention — detecting multi-accounting, collusion, payment fraud, and other prohibited activities
Platform improvement — analyzing usage patterns to optimize app performance, fix bugs, and develop new features

Article IV — Cookies & Tracking Technologies

The Royal Casino application and its associated web pages use cookies and similar technologies. Here is a breakdown by category:

(a) Essential Cookies

Required for basic app functionality — login session management, security tokens, and load balancing. These cannot be disabled without breaking core features.

(b) Functional Cookies

Remember your preferences such as language selection, display settings, and recently played games. Disabling these reverts the app to default settings on each visit.

(c) Analytics Cookies

Collect aggregated, anonymized usage statistics — page views, feature engagement, crash frequency — to help us identify performance bottlenecks and prioritize development work.

(d) Marketing Cookies

Track advertising campaign effectiveness and help deliver relevant promotional content. You may opt out of marketing cookies through the in-app settings menu under Account → Privacy → Cookie Preferences.

Article V — Data Sharing With Third Parties

We do not sell your personal data. However, we share limited information with the following categories of partners when necessary:

Payment processors: JazzCash (Jazz Mobile Financial Services), EasyPaisa (Telenor Microfinance Bank), and partner banks (HBL, MCB, UBL, Allied Bank, Bank Alfalah) receive transaction data to execute your deposits and withdrawals.
Game providers: Studios such as Pragmatic Play, Evolution Gaming, and PG Soft receive anonymized session identifiers to deliver game content and audit fairness.
Legal compliance: We may disclose data to the Pakistan Telecommunication Authority (PTA), Federal Investigation Agency (FIA), or courts when compelled by law or valid legal process.
Business transactions: In the event of a merger, acquisition, or asset sale, your data may transfer to the successor entity. You will be notified before any such transfer occurs.
Analytics partners: Aggregated, non-personally-identifiable data may be shared with analytics providers to improve our marketing reach and product experience.

Article VI — International Data Transfers

Your data may be processed on servers located in Singapore and the United Arab Emirates in addition to local infrastructure. When personal data crosses borders, we apply Standard Contractual Clauses (SCCs) and ensure the receiving jurisdiction offers an adequate level of data protection. Encryption in transit and at rest is maintained regardless of server location.

Article VII — Data Retention Periods

We retain your personal data only as long as necessary for the purposes outlined in this Policy or as required by law. Specific retention periods are:

Financial transaction records: 7 years from the date of the transaction, in accordance with State Bank of Pakistan (SBP) record-keeping guidelines
Account profile data: 3 years after account closure or last login, whichever is later
Gameplay and betting history: 2 years from the date of each session
Marketing preferences and consent records: retained until you withdraw consent
Customer support tickets: 18 months from resolution date
KYC documents (CNIC scans, selfies): 5 years after final account verification

Once the retention period expires, data is permanently deleted or irreversibly anonymized within 90 days.

Article VIII — Your Privacy Rights

Regardless of your jurisdiction, we extend the following rights to all Royal Casino users:

Right of Access: Request a copy of all personal data we hold about you in a structured, machine-readable format.
Right to Correction: Ask us to rectify inaccurate or incomplete personal data.
Right to Deletion: Request that we erase your personal data, subject to legal retention requirements.
Right to Data Portability: Receive your data in a commonly used format (JSON or CSV) and transfer it to another service.
Right to Object: Object to the processing of your data for direct marketing or profiling purposes.
Right to Withdraw Consent: Revoke previously given consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Right to Lodge a Complaint: File a complaint with the relevant supervisory authority if you believe your rights have been violated.

To exercise any of these rights, email us at [email protected]. We will respond within 30 calendar days.

Article IX — Protection of Minors

Royal Casino is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of eighteen. Our registration process requires date of birth verification and CNIC-based age confirmation.

If we discover that a minor has created an account, we will immediately:

Suspend the account and freeze all associated funds
Refund any net deposits to the original payment method
Permanently delete all personal data associated with the account within 7 business days

If you believe a minor is using Royal Casino, report it to [email protected].

Article X — Changes to This Policy

We may revise this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made:

A notification will appear inside the Royal Casino app upon your next login
An email will be sent to the address registered on your account at least 30 days before the changes take effect
The "Last Updated" date at the top of this page will be revised

Continued use of the application after the effective date constitutes acceptance of the updated Policy. If you disagree with any changes, you may close your account and request data deletion before the new terms take effect.

Article XI — Contact Information

For any privacy-related questions, data requests, or concerns:

Email: [email protected]
Support Portal: https://royalcasinopk.net/support
Response Time: We aim to acknowledge all inquiries within 48 hours and provide a substantive response within 30 calendar days.